Table of Contents
It is the responsibility of the student to be aware of the contents of the Student Handbook.
Coastal Pacific Aviation aims to provide the highest level of training while maintaining a highly professional environment. It is your responsibility to conduct yourself as a highly disciplined professional pilot. It is both Coastal Pacific Aviation’s and your responsibility to make safety the first priority. You will be training full time with high achieving, career minded fellow students who are determined to excel. You will need discipline, as well as the ability, to learn quickly and efficiently.
Passing the entry requirements and being selected into the pilot training program is the beginning of a bright and exciting future in the aviation industry. On the day you begin your training, you will assume the mind-set, demeanor, and time sensitive perspective of an aviation professional. We will be looking for performance, levels of responsibility and skill that demonstrate a strong aptitude for your chosen career. We must insist on strict adherence to policy and procedures to maintain the highest standards, for the benefit of the entire student body. Before we teach you how to fly like a professional, you must decide to be one.
As part of the environment at Coastal Pacific Aviation, we provide a Student Handbook. It describes the disciplines and procedures of training at Coastal Pacific. This handbook is designed as a guideline to the prescribed procedures to be followed in routine operations.
Compliance, Distribution, and Amendments
Compliance with the is manual are mandatory for all students. Failure in compliance may result in fines, suspension, or termination.
This posting on the Coastal Pacific Aviation website is the sole means of access and distribution'
Amendments to this manual will be made from time to time and come into effect as they are updated on this webpage. A summary of recent changes appears below:
July 26, 2019—Policy on Dangerous Goods removed as requirement is adequately governed by CARs.
July 26, 2019—Policy on Aerobatics and Formation Flying removed as requirement is adequately governed by CARs.
July 26, 2019—Policy on Cockpit Discipline and Radio Phraseology removed as requirements are articulated in pilot training standards.
July 26, 2019—Policy on Position Reporting removed as requirement is adequately governed by CARs and conventional practices.
July 26, 2019—Policy on Use of Standard Phraseology removed as requirement is adequately governed by CARs.
July 26, 2019—Policy on Use of Seatbelts and Shoulder Harnesses removed as requirement is adequately governed by CARs.
July 26, 2019—Policy on Use of Checklist removed as requirement is adequately governed by CARs.
July 26, 2019—Policy on Passengers modified for clarity.
July 26, 2019—Policy on Emergency Procedures removed as material is addressed in Pilot Operating Handbooks.
July 26, 2019—Policy on Flight in Actual IFR Conditions removed.
July 25, 2019—Dress and Deportment policy modified to provide for polo shirts in summer months; the policy for epaulet markings (bar designation) specified.
July 16, 2019—Student Accounts Policy clarified.
June 23, 2019—In-flight or Ground Incident Reporting information re-written to include more information to students and to refer to the Coastal Pacific Aviation Anonymous Safety or Incident Report system as the means of reporting.
June 23, 2019—Solo Flights information re-written to emphasis strict adherence to authorized exercises; duplication of CARs references removed.
May 7, 2019—Revision 4 of Student Handbook, dated September 4, 2018, is discontinued in paper its previous paper format and the content transcribed in its entirety to this webpage.
May 31, 2019—Dress code modified with respect to professional and non-professional students; prohibitions pertaining to beards and hair colouring removed.
May 31, 2019—Cannabis and Illegal Drug Consumption Policy established.
May 31, 2019—Sexual Misconduct Policy established.
May 31, 2019—The policies and procedures of the Student Code of Conduct and Dismissal Procedure are re-written for clarity.
May 31, 2019—The Conflict or Complaint Resolution Policy is re-written for clarity.
May 31, 2019—The Flight Performance or Academic Appeal Policy is re-written for clarity.
May 31, 2019—The No Waiver Policy is re-written so as to be subject to an appeal process.
May 31, 2019—The Withdrawal Policy is re-written for clarity purposes.
May 31, 2019—Financial Accounts Information section revised for clarity.
May 31, 2019—Policy on tuition fees for domestic and international student removed.
May 31, 2019—Attendance Policy created.
May 31, 2019—Academic Performance and Termination Fee policies removed.
May 31, 2019—Admissions Policy modified for clarity. Reference to the Integrated Airline Transport Pilot Licence Program added, as well as a quality assurance component.
General Flight Operations
Engines and aeroplanes should be treated as if the student owned them. No excessive or abusive operation such as riding the brakes, abrupt power use, and exceeding flap or gear limitations will be tolerated. Students must remember that the care they give the aircraft will reward them by increased reliability.
Amount of fuel on board will be checked visually with a dip stick before each flight to ensure adequate fuel and reserves and to verify fuel gauge readings. Do not rely only on fuel gauges.
Ladders must be used for checking fuel on all aircraft that are not equipped with steps. On aircraft that have steps ensure that feet are placed on steps and not on wing struts.
Pilots are responsible to ensure that windshields are clean prior to each flight.
Pilots using the baggage compartments must ensure all baggage is properly secured using safety nets and straps.
Pilots must perform a final inspection prior to entering the aircraft for a flight to ensure all covers, tie-downs and chocks have been safely removed and stored.
Prior to engine start, pilots must visually verify that all required aircraft documents, maps, charts, and supplements required for the flight are on board.
Taxiing will be at a speed comparable to that of a person walking fast. Do not turn on a locked wheel. Controls will be held full aft while taxiing unless winds require otherwise.
At no time will any student or passenger enter or depart from an aircraft while the engine is running.
Tow bars are to be used to move aircraft to or from parking areas. Use care to prevent scratches to aircraft surfaces (do not leave tow bar resting on nose wheel fairing). Do not move propeller to place tow bar without checking that the magnetos are in the ‘off’ position.
Control locks are to be installed at all times when the aircraft is parked. Re-install after pre-flight inspection if aircraft is to be left on the apron.
Cessna 172 aircraft are to be tied down after each flight. When tied down after flight, the aircraft parking brake should be left off. This prevents leakage of hydraulic fluid due to temperature variations.
Keys will be removed from C172 aeroplanes after each flight and returned to dispatch with the appropriate logs. After hours, keys and logs will be stowed in the designated location.
The following preparations must be made before each flight:
Ensure the aircraft documents are valid and on board.
Ensure that flight crew licenses are carried.
Ensure that weight and balance are within limits for takeoff and landing.
Ensure takeoff and landing distances are sufficient for proposed flight.
Complete navigation logs, flight plans, flight notifications, as required.
Pre-flight the aircraft and ensure all necessary equipment is on board (charts, flight computer, hood).
Check for snags and ensure that the aircraft is airworthy.
For any flight, weather and pertinent NOTAMs must be checked.
A good usable flashlight must be carried on each night flight and aircraft landing light must be serviceable.
Students are responsible to have their own current charts and supplements for all flights. Dispatch will not loan Coastal Pacific copies and will not make photocopies of CFS pages for students.
Pilots and any passengers will wear, or carry on board the aircraft, clothing appropriate for the weather and terrain conditions under which the flight will operate. At a minimum, clothing will include long pants, closed toed shoes and a jacket. Winter clothing should include a heavy coat, boots, headgear and gloves.
Dispatch may not authorize an aircraft to students who are not adequately outfitted.
Mutual Partner/Safety Pilot
Mutual partners are considered safety pilots and therefore share the responsibility for the safest outcome
of the flight. Special attention should be paid to the alertness, decisions, and overall operations of the aircraft. Mutual partners should be ready to provide assistance to the PIC when it is required.
Passengers on training flights must be authorized by the CFI or his designate. If the CFI (or his designate) is unavailable, passengers may be authorized by dispatch personnel. Passenger names and phone numbers must be shown on the invoice when signing out prior to flight.
The primary purpose of Coastal Pacific Aviation and the aviation program is flight training, not recreational flying. Each solo flight should be used for the purpose of increasing flying proficiency.
Student conducting solo flights must strictly adhere to exercises authorized by the supervising Flight Instructor.
Survival Equipment is required for all single engine flights outside of this area:
Survival Equipment is to include the following:
CPA Survival Kit
Suitable Jacket - warm enough for overnight.
Suitable footwear - consider the terrain over which you are flying.
Sleeping bag for each person on board.
Also in winter weather:
Head cover withsuitable insulation
Gloves or mitts
Sweater or fleece jacket
Life preservers or personal floatation devices are required for aircraft operating beyond 10 nm from land regardless of gliding distance.
Pilots are to reference TC AIM Air Annex 1.0 for guidance on the P.I.C.’s responsibility to provide appropriate shelter, means of making fire, provision of a signaling device and purified water.
Flight Operations and Local Operating Procedures
All flights must be conducted so as to conform with Transport Canada regulations.
All occupants of the aircraft must have their seat belt / shoulder harness fastened securely whenever the aircraft is in motion.
Checklists are to be used on every flight.
Take-off briefings are required on every flight.
If anyone other than the person signing out the aircraft is to handle the aircraft controls he must have specific authorization from Coastal Pacific to do so.
No solo landings are to be made at any airport except those authorized on the solo authorization and shown on the invoice at time of dispatch.
Landings will only be authorized for Public Certified Airports.
Proper leaning procedures must be used on all flights.
Coastal Pacific Aviation aircraft are insured for pilot plus a maximum of three passengers; at no time will more than four people (including infants) be carried.
No touch and go, or stop and go landings, are authorized on solo flights in the PA-30.
All items in the aircraft must be secured, survival kits and axes must be firmly secured under the baggage net, metal and journey logs can be secured by a seat belt in an unoccupied seat. The pilot-in-command will be responsible for costs resulting from damage due to unsecured or improperly secured objects.
Any low flying, buzzing, formation flying, aerobatics or any unauthorized manoeuvre is cause for automatic cessation of training and will lead to dismissal.
Cross-wind for conducting a take-off and landing may not exceed maximum as stated on a lesson plan, and in no case be greater than 15 kt crosswind component.
Thunderstorms are always to be avoided.
With a winterization kit installed, flights may not be conducted when temperatures exceed -40° C.
A winterization kit must be removed when operating in temperatures above -7° C.
No flights will be authorized when temperatures exceed -40° C.
Coastal Pacific Aviation does not have government approval for the carriage of dangerous goods. It is the responsibility of the pilot in command of each flight to ensure that no dangerous goods are on board.
If, due to extenuating circumstances, a landing must be made at an airport other than one authorized, it is to be reported to the company immediately upon return to base.
Students on solo flights will not fly below 700' AGL in practice areas and not below 1000' elsewhere. Students engaged in mutual hood practice shall not wear the hood below 1000' AGL.
Students on cross country flights are responsible for landing fees, customs fees, tie-downs, facilities, storage, pre-heating and the safety and security of the aircraft at all times. If a student must call Coastal Pacific Aviation from another airport they may call collect.
Whenever an aircraft is being refuelled away from Abbotsford the pilot in command is responsible for ensuring that the appropriate SOP is followed.
Ceiling and visibility for local and cross-country training flights may not be below the minimum as stated on a lesson plan.
A flight must never be planned into an area of known or forecast icing conditions. If icing is inadvertently encountered during a flight the area of icing conditions should be left as soon as possible.
Local and cross-country flights may not be conducted when temperatures exceed minus 20° C unless a winterization kit is installed.
The journey log sheet presently in use by Coastal Pacific has been approved by Transport Canada and is included in the metal clip board which accompanies every flight. All columns must be completed in ink and the entry signed by the pilot in command or person designated by Coastal Pacific Aviation for each trip.
All snags will be entered on the Aircraft Deferred Defect List. When a fault or suspected fault becomes apparent it should be entered on the snag sheets immediately and dispatch advised at the end of the flight. All snags must be recorded in sufficient detail so as to assist in identifying the cause of the problem, and the person entering the snag should clearly enter his/her name for follow up. Entries will be reviewed daily by the maintenance coordinator or dispatch and referred to the maintenance contractor for rectification. The transfer of snags and unserviceable items to the Journey Log will be made by the Maintenance Coordinator or Dispatcher.
In the event of a forced or precautionary landing the pilot must notify the company or ATS as soon as able—under NO circumstances is a pilot to attempt a take-off without special authorization.
Pilots are responsible for the proper parking and securing of the aircraft on completion of their flight (control locks, tie downs, pitot covers, etc.).
The local practice areas that can be used are: Sumas CFA (CYA 187), Harrison (CYA 186), Glen Valley (CYA 188), and Pitt (CYA 185). These areas and their altitude restrictions are shown on the current Vancouver VTA chart. On solo flights students will only use practice areas approved by the instructor for that flight.
When operating in the Sumas/Harrison CFA students should maintain a listening watch on frequency 122.77(5). When operating in the Glen Valley/Pitt CFA students should maintain a listening watch on frequency 122.72(5). On cross country flights students should monitor 126.7 and 121.5 when able.
Whatcom VOR Area
Students working the Whatcom VOR should be fully familiar with any special procedures to be used in this area. A flight plan must be filed to work the Whatcom VOR.
A Flight Plan must be filed with ATS for all flights in excess of 25 nm of the point of departure, for all night flights outside of the circuit, for any flight spending continuous time in US airspace and any flight intending to proceed east of Chilliwack, north of the Fraser River or west of Boundary Bay.
Pilots will never file a single flight plan for solo flights which include one or more intermediate stops. It is safer to file a separate flight plan for each segment between planned stopovers. This will shorten the SAR response time in the event of a problem and will assist with CPA flight watch. It may be practical to file several flight plans at the same time at the point of departure, and open and close them later as the trip progresses.
Pilots are expected to adhere to the route described in the flight plan, the appropriate FSS/ATC unit must be notified as soon as possible of any deviation from the intended route. Position reports must be relayed to FSS/ATC units at regular (not more than 1 hour) intervals.
Rev # 19-1
Icing and Thunderstorms
A flight must never be planned into an area of known or forecast icing conditions. If icing is inadvertently encountered during a flight the area of icing conditions should be left as soon as possible.
Thunderstorms are always to be avoided.
Coastal Pacific will not tolerate low flying below 500' AGL on a dual flight or below 700' AGL on a solo flight in any area other than an airport. This includes (but is not limited to) exercises such as simulated forced approaches, precautionary landings and diversions, unless specifically authorized by the company and indicated on the lesson plan. Exceptions for flight below 500' AGL are for dual simulated forced approach practice only and are limited to those lesson plans listed below:
(a) AV 062, Section ll, Lesson Plan 3
(b) AV 062, Section Vl, Lesson Plan 2
(c) AV 162, Section ll, Lesson Plan 4.
(d) AV 162, Section Vl, Lesson Plan 3.
(e) AV 221, Section II, Lesson Plan 7.
(f) AV 221, Section IV, Lesson Plan 10.
(g) AV 322, Section II, Lesson Plan 7.
(h) AV 332, Section IV, Lesson Plan 7.
Normally, once the aircraft has been configured appropriately on a simulated forced approach procedure, it is rarely necessary to descend below 500 feet on final. However, if a student is having difficulty assessing whether the approach will result in an under shoot or over shoot, it may be necessary (at the instructors’ discretion on the specified lesson plans above) to descend to a lower altitude to prove the aim of the exercise. The hazards of low flying cannot be over emphasized. In addition to the normal hazards of low flying, instructors should be aware of the following:
Instructors shall be thoroughly familiar with the area that they intend to conduct simulated forced approach procedure practice taking into account the presence of man-made structures, hydro and telephone lines.
Instructors are reminded to adhere to low flying regulations in the AIM RAC section.
The simulated forced approach procedure should not be continued below a safe altitude that would decrease the likelihood of a safe landing in the event of any difficulty with the overshoot procedure.
Under no circumstances will solo flights be authorized below 700 feet AGL.
The instructor shall ensure that the go-around procedure is briefed and completed in such a way that the aircraft will not descend below 100 feet AGL at any time.
Note: The intent of allowing descent below 500 feet AGL on selected lesson plans, is only to allow Coastal Pacific Instructors (where necessary) the ability to expose their students to conditions that would increase awareness and better judgement in simulated forced approach procedures. Coastal Pacific instructors are not to continue an approach below any altitude that they are uncomfortable with or any altitude that may compromise safety.
At airports with paved runways with a length of at least 1800', a simulated forced landing may continue to a full stop landing on that runway, provided that the approach is stabilized prior to 500' AGL.
Any exercise with the intent to go below 500' AGL must be briefed prior to commencing that exercise so that the student is aware of the intention to overshoot at the appropriate altitude or commit to landing, as appropriate.
Non-adherence to these policies may result in disciplinary action or dismissal by the company.
Hand Swinging of Propellers
If an engine cannot be started due to a low battery, unserviceable starter, etc and there are no maintenance personnel or any other form of assistance available the propeller may be hand swung only if the following conditions are met:
the person swinging the propeller must have had prior training in this procedure.
there must be a person in the cockpit who has been briefed on starting procedures and who is competent to control the aircraft.
instructors must use discretion when hand starting an aircraft with a student at the controls.
the procedure to be used is briefed by the instructor.
students will not be authorized to "hand prop" a company aeroplane.
Use of Landing Lights
Landing lights must be turned on as follows:
below 3000' AGL within 10 nm of an airport
during all takeoffs and landings
during flight in areas of low visibility
Lights may be used at other times at the pilot's discretion.
In-flight or Ground Operations Incident Reporting
ll in-flight or ground incidents must be reported electronically students to the Chief Flight Instructor via the Coastal Pacific Aviation Anonymous Safety or Incident Report system. When an incident occurs, students must also brief their supervising Flight Instructor. This reporting must occur as soon as possible after landing. If the incident involves possible damage to aircraft, it is crucial that the aircraft is removed from service properly so that a maintenance assessment can be properly made.
To assist students in rendering a definition, an in-flight or ground operations incident requiring a report includes, but is not limited to, the following:
An accident where a person is hurt or incurred as a result of the operation of the aircraft;
An accident where an aircraft is damaged or possibly damaged as a result of the operations of the aircraft or vehicle;
An abnormal occurrence, including:
abnormally hard landings, nose-wheel landings, or landings involving tail strikes or excessive side-loading on the landing gear;
bird strikes or possible bird strikes;
collision or possible collision with any object during ground or flight operation;
flap deployment in excess of the limit speeds specified for the aircraft;
airspeed in excess of the maximum structural cruise speed;
the exceeding of any other aircraft limitation prescribed by the Pilot Operating Handbook;
Non-compliance/possible non-compliance or confusion with an ATC clearance or instruction;
Non-compliance or possible non-compliance with an airspace regulation;
Violation or possible violation of a Canadian Aviation Regulation.
Remember that incidents are reviewed by the Chief Flight Instructor for the purpose of assessing how the risk of re-occurrence can be minimized. There is no intent to assess blame or fault, and it is important for students to be aware of this, and to be open communicating their experiences to staff—this is critical for Coastal Pacific’s Safety Management.
It is common for the Chief Flight Instructor to brief Transport Canada on operational incidents, but student should know that these briefs do not entail communication of student identity, except where there is an intentional violation of the Canadian Aviation Regulations.
It is also common for Instructors to require student to write emails describing the incident, so it is important for students to make careful note of the time and location of the incident, and a description of related events.
For more information on incident reporting, contact your Flight Instructor.
Company Aircraft Daily Flight Log
The Aircraft Daily Flight Log presently in use has been approved by Transport Canada and is included in the metal clip board which accompanies every flight. All columns must be completed and the entry signed by the pilot in command or person designated by Coastal Pacific Aviation for each applicable trip.
All defects will be entered on the Daily Defect List (refer to MCM Section 4.1.1). When a fault or suspected fault becomes apparent it should be entered on the Daily Defect List immediately and dispatch advised at the end of the flight. All defects must be recorded in sufficient detail so as to assist in identifying the cause of the problem, and the person entering the defect should clearly enter his/her name for follow up.
Securing of Aircraft in Between Flights
Between flights aircraft must be parked on the ramp with all switches off, ignition key removed from switch, control lock installed, pitot cover installed and the aircraft tied down. Aircraft will not be left unattended with flaps down. Aeroplane doors must never be left open as damage may occur from wind or other aircraft slipstream.
If you are pre-flighting an aircraft prior to a lesson, and leaving it to meet your instructor, it is to be left in the following condition:
Nose and tail tie down removed and pitot cover removed
Wing tie downs left attached
Gust lock in place
This will make the aircraft ready for flight with the exception of removing the wing tie downs and gust lock.
All tie downs and pitot cover removed
Leave wheel chocks in place
During periods of rain or hot sunshine, leave the cabin cover in place
Flights Over Water
No person shall operate a single engine aircraft at an altitude that does not permit the aircraft to glide to land in the event of an engine failure. Refer to the aircraft POH to calculate gliding distance for flights over water.
Unless in the event of an emergency (i.e. ditching), no person shall attempt to land a land aeroplane on water.
Use of Life Preservers or Personal Flotation Devices
All aircraft operating beyond 10 NM from land regardless of gliding distance must have life preservers or personal flotation devices for all persons on board.
Mountain Flying, Routes and Landing Sites
An instructor must, before conducting training flights in mountainous terrain, have the approval of the Chief Flight Instructor. This approval must indicate those landing sites the instructor is authorized to use and a note shall be included in the instructor's personnel file. Restrictions and weather minimums will be outlined and must be strictly adhered to.
Compliance with Regulations, Manuals etc.
All flights must be conducted so as to comply with the Canadian Aviation Regulations, aircraft flight manuals and company procedure manuals.
Before each flight of a company aircraft, the Pilot in Command shall consult the journey log book, the Aircraft Daily Flight Log (DIR #12) and the aircraft daily defects log (DIR # 13) , to decide whether the flight may take place. If in doubt as to the time remaining to scheduled maintenance tasks, or the acceptability of defects, the Pilot in Command must contact the Person Responsible for Maintenance.
Aircraft will not be operated unless they are:
Appropriately equipped, configured and maintained for their intended use
Maintained in accordance with this Maintenance Control Manual
The final decision to accept an aircraft for any flight shall be the responsibility of the Pilot in Command.
Coastal Pacific Aviation policy is to adhere to procedures prescribed in the Cessna, Piper and Lycoming operating manuals.
Where doubt exists concerning any procedure, reference is to be made to the appropriate manual for the correct procedure to follow.
Aircraft Performance and Speeds
Refer to the Coastal Pacific Aviation Standard Operating Procedures and Pilot Operating Handbook for the applicable aircraft.
Refer to the Coastal Pacific Aviation Standard Operating Procedures and Pilot Operating Handbook for the applicable aircraft.
Aircraft De-icing Procedures
The pilot in command is responsible for ensuring that all lifting/control surfaces of the aircraft are free of all snow/frost/ice accumulation prior to flight. Use of a broom is the most effective method for removing light, dry snow.
Wet snow or slush is best removed using a rubber squeegee. For frost/ice removal the application of warm water (in temperatures not lower than -5"C) is the most efficient method. This should be followed by an immediate application of de-icing fluid to prevent any residual moisture from re-freezing and to retard snow or ice adherence.
Caution: when using brooms to remove snow and ice from the aeroplane care must be taken not to scratch painted surfaces or windshields. Do not scrape windshields.
If there is a heavy snow accumulation remove the snow from the tail section first.
Do not spray water/de-icing fluid into engine intakes, pitot static vents, stall warning devices, cabin vents, etc.
Do not use any hard surfaced object to scrape frost/snow/ice from any part of the aircraft.
Use only warm (never hot) water on windshields and cabin windows or crazing may result.
Final Check after De-icing
Remove all wing/engine/pitot covers as applicable.
Check that the pitot and static vents are free of any snow/frost/ice.
Check that the stall warning system is free of any snow/frost/ice.
Check that the brakes/oleos/wheel wells etc. are free of packed slush or snow.
Check that all lifting/control surfaces are free of all traces of snow/slush/frost/ice as applicable and have been sprayed lightly with de-Icing fluid if there is a risk of refreezing.
Extended Cross-country Flights
Students who wish to conduct an extended cross-country flight must have written approval from the Chief Flight Instructor prior to booking the flight. Overnight cross countries are not normally approved.
It is the responsibility of the supervising instructor to ensure that the student has been thoroughly briefed on all aspects of the intended flight. Special attention shall be given to the following:
planned fuel stops and alternate fuel stops
planned routing and alternate routing
communication ie: position reporting calls to company dispatch or after hour calls to office or company personnel
departure times from Abbotsford and from destination to ensure that the flights fit within the parameters of daylight requirements
Weather Minima, VFR Dual Training Flights
Flight safety is one of the most important aspects of flying. Flight Instructors must display the principles of good airmanship, superior judgement and decision making at all times.
Minimum weather conditions, actual or forecasted for the time of flight shall not be lower than the following:
Dual day VFR local
Visibility 5 statute miles.
Ceiling 1,500 feet AGL.
Dual day VFR cross country
Visibility 5 statute miles.
Ceiling 2,000 feet AGL along the planned route.
Dual night VFR local
Visibility 5 statute miles
Ceiling 2,000 feet AGL
Dual night VFR cross country
Visibility 5 statute miles.
Ceiling 2,500 feet AGL along the planned route.
Wind limits for dual flights are:
Commercial Student or higher Wind 25 KTS or less
Crosswind component 10 KTS or less
Private Student Wind 20 KTS or less
Crosswind component 7 KTS or less
As there may be instances where operation in lower weather minima may be beneficial to training, lower weather minima may be approved on a case by case basis by the Chief Flight Instructor.
If the pilot observes while on a stop away from home base that the weather has deteriorated beyond the above weather minima, the pilot is prohibited from departing unless approved by the CFI.
Note: Intentional departure into Special VFR Conditions is prohibited.
Regardless of the weather minima established in this policy, it is the instructor’s responsibility to establish weather suitability for the intended lesson plan. Any intentional flight into weather conditions below those specified above may be grounds for immediate termination of an instructor’s employment with Coastal Pacific Aviation.
Should a pilot encounter conditions below the minima prescribed above, he or she is expected to exercise good judgment in determining an appropriate course of action. Fuel endurance, conditions in the area and available aerodromes shall be considered by the pilot in making a decision. In the event of inadvertent flight into deteriorating conditions during a dual flight, the instructor will assume control of the aircraft for the remaining duration of the flight or until the point where weather conditions are equal to, or better than those previously specified.
All pilots must satisfy, as a minimum, the CARs requirements for recency.
For day solo operations, all pilots must be current as follows:
a) Students without a license must have flown within the past 15 days, or be approved for flight by the CFI or designate.
b) Students with a license must have flown within the past 60 days, dual or solo, by either day or night.
c) Students must have completed 5 takeoffs and landings, within the previous 6 months, by either day or night.
d) Students must have flown with an instructor within the previous 3 months.
For night solo operations, all pilots must be current as follows:
a) Students without a night rating must have flown within the past 30 days, by night.
b) Students with a night rating must have flown within the past 60 days, dual or solo, by night.
c) Students must have completed 5 takeoffs and landings, within the previous 6 months by night.
d) Students must have flown with an instructor within the previous 3 months.
The following airports are authorized for night operations:
Non-university students and Aviation 221/322 students
Aviation 421/422 students all airports listed above and:
Night operations other than landings
AV072 and Aviation 221/322 students - Bellingham, no touch down.
Aviation 421/422 students-all airports listed above and Nanaimo, down to MDA only.
No round robin flight plans shall be filed.
All night flights outside of the circuit must be on a flight plan.
Area of Operations for Night Flights
Aircraft flying at night must be within area below 30 minutes prior to official night:
Lesson plans not authorized for night flight must be within this area one hour before official night, or at such a time as to allow flight to destination and landing one hour before official night, whichever is earlier.
All students who are not night endorsed and are on solo flights must land the aircraft one half hour prior to official night (approximately sunset).
Rev # 19-1
Runway Verification Procedure
Immediately after turning final, the PIC must verify the aircraft magnetic heading aligns with the correct landing runway. When a safety pilot is on board there must be a verbal confirmation between both pilots to ensure this is complete.
Night Engine Failure Practice
Discussion and practice of forced landings is encouraged. The following guidelines must be observed:
The exercise must be terminated (go around) at 2,000 Feet AGL following a practice engine failure when the planned landing area is not a suitable and approved airport.
The exercise may continue to landing, provided that the landing area is a suitable and approved lighted runway with a functioning PAPI or VASI lighting system. The instructor must not allow the aircraft to descend below the indicated glide slope (i.e. 4 red lights on PAPI, 2 red on VASI). If the aircraft does descend below the indicated glide slope, a go around procedure must be immediately initiated.
Approved airports are:
All flights shall depart with adequate fuel (as required by CAR 602.88) so as to land with no less than enough fuel to fly at normal cruise (65% power) for one hour. Any flight with a planned or actual leg greater than 3.5 hours shall include at least one fuel stop, and the fuel stop shall be timed such that landing fuel quantities meet the requirement specified above.
Before each take-off pilots are to dip the tanks to ensure adequate fuel.
Use of Company Credit Cards
Company credit cards (for fuel, oil etc.) will be issued to staff or students for any trips where there is likely to be a need for refueling prior to returning to Abbotsford. In such cases the card will be signed out on the flight invoice and must be turned in together with all fuel/oil invoices immediately on return.
When using company credit cards, do not select “FILL UP” on self serve fuel pumps. Doing so will make the cards unusable for the following three days.
If refueling in Prince George, or Kelowna, refuel at Shell and do not use the credit card. Charge the fuel to the Coastal Pacific Flight Centre account.
Mr. Jiang, President (Accountable Executive)
Tom McCordic, Chief Flight Instructor
Niki Liable, Program Administrator
Jing (Ashley) He, Accounting
The administrative office is located at 30575 Approach Drive, at Abbotsford Airport, and the administrative office hours are Monday to Friday, 8 am to 4 pm, and the telephone number for administration is (604) 855-1112. Flight operations are based in the Dispatch facilities located at 1276 Tower Street, and the office hours are Monday to Friday 7 am to 7 pm, Saturday from 7 am to 5 pm, and Sunday from 7 am to 5 pm. The telephone for Dispatch is (604)-855-1176. Dispatch routinely extends its hours of operations to accommodate flight training.
Private Pilot Program
Admission into the Private Pilot Program is guided generally by the requirements to hold a Private Pilot Licence, and these must be considered with respect to such variable factors such as medical requirements, expected pace of flight training, the age at time of enrollment, and the minimum age requirements to hold the Student Pilot Permit (14 years of age), the Recreational Pilot Permit (16 years of age), and the Private Pilot Licence (17 years of age). Age considerations must in turn be related to the validity dates of written examinations and flight tests.
Commercial Pilot Program
Admission to groundschool: completion of the Private Pilot Written Examination. Admission to Air Instruction: completion of the Private Pilot Licence, valid Category 1 or 3 Medical Certificate.
Multi-engine Class Rating Program
Valid Commercial or Private Pilot Licence, valid Category 1 or 3 Medical Certificate.
Instrument Rating Program
Valid Commercial Pilot Licence, valid Category 1 or 3 Medical Certificate.
Instructor Rating Program
A valid Commercial Pilot Licence or Airline Transport Licence, a valid Category 1 Medical Certificate.
Integrated Airline Transport Pilot Licence Program
Students must hold and maintain a Category 1 Medical Certificate, must be a minimum of 17 years of age, and must have completed a secondary school or equivalent.
In the case of the Private Pilot and Commercial Pilot Programs, admission and completion requirements are reviewed collectively with students during the first session of groundschool. In the case of the Multi-engine Class Rating Program, the Instrument Rating Program, and the Flight Instructor Program, admission and completion requirements are reviewed individually with students at the first meeting.
In cases where admission qualification is in doubt, the Chief Flight Instructor is consulted.
At a minimum of once a year, the Student Survey for Program Review is administered to students, and they are asked to evaluate the accuracy of information regarding the admission to the program in which they are currently enrolled. The result are monitored so as to permit a qualitative evaluation of the policy and procedures. In the case of an unsatisfactory finding or instance of non-conformity, a Coastal Pacific Aviation Non-conformance or Unsatisfactory Finding Report will be submitted to the Director of Flight Operations.
Additionally, at a minimum of once a year, an audit is conducted to ensure the information regarding admissions presented on the Coastal Pacific Aviation website is accurate and up to date, and in conformity with admissions information posted on PTIB’s website for Coastal Pacific Aviation. In the case of an unsatisfactory finding or instance of non-conformity, a Coastal Pacific Aviation Non-conformance or Unsatisfactory Finding Report will be submitted to the Director of Flight Operations.
Language Proficiency Assessment Policy
Aviation English is the international language of civil aviation. Students must successfully pass the Transport Canada Aviation Language Proficiency Test prior to applying for their Private Pilot Licence.
As part of the application process students’ language will be assessed. Students who do not possess clear oral communication and comprehension will be required to take an in-house language assessment which is designed to ensure proper aviation communication.
Students who do not obtain a minimum of an Operational 4 on the assessment will be required to take Coastal Pacific Aviation’s Aviation Communication Course AV 105, prior to starting ground school and flight instruction.
The Aviation Communication course will ensure a student can successfully pass the Transport Canada Aviation Language Proficiency Test. The course will also ensure proper communication and safety for all students and flight instructors. Please contact the Program Administrator for more information and course pricing.
Student registration is the not hand in their timetables by the deadline must schedule a meeting with the Program Administrator before the deadline to discuss alternatives.
Information such as notices and newsletters will be emailed to students throughout their training. Some of this information might also be posted on the student bulletin board located in the classroom building or in dispatch. Students will be responsible for reading all emails, notices and memos given out in class and/or posted on the student bulletin board in the classroom building.
Students wanting to post notices on the Student Bulletin Board must receive authorization from Administration. (Student phone numbers are confidential and will not be posted without consent - see section 1.4)
CPA general email address is: email@example.com. You can expect a response within 3 business days and should follow up if you have not received a response within 1 week.
Change in address/telephone information
Administration and dispatch must be notified of address and telephone changes as soon as possible. Communication is vital to our operation.
Landing fees are charged at many airports. It is recommended that receipts for landing fees be handed in to administration, if paid. Landing fees invoiced to Coastal Pacific Aviation will be invoiced to student’s accounts. Nav Canada departure fees are charged at the Vancouver Airport. These will also be invoiced to student’s accounts.
Students are encouraged to sign out a fuel card to purchase fuel on extended cross country flights. Fuel cards are available for both local and U.S. bound flights.
Coastal Pacific Aviation has accommodation located at the Abbotsford Airport. There are a total of 49 single occupancy rooms that may be available to rent, depending on vacancy at the time of the request. Email firstname.lastname@example.org to book your room.
Student parking is available in designated areas. The main parking lot for classroom and administration access is located between the administrative office and the simulator building. Parking for dispatch is available across the street from the Baron Restaurant and on the west side of the dispatch building near the hangar entrance. Student parking is not allowed directly in front of the Baron Restaurant.
Vehicles parked in unauthorized areas may be towed. If unsure of where to park please see administration or dispatch.
Certification and Designation
Coastal Pacific Aviation is certified and holds designation through the Private Training Institutions Branch (PTIB) which is governed by the Ministry of Advanced Education. For more information please see their website - We hold a BC EQA designation and we are a “Designated Learning Institution” for international students.
Student Confidentiality and Personal Information
Personal student information will not be shared on behalf of a student by an employee or representative of Coastal Pacific Aviation Ltd. The student will be responsible for handing out their own information. Some examples of private information are:
phone numbers / cell numbers
student class schedules
test, exam, flight test performance or results
The information provided to us will be used for the purpose of admissions, research and other purposes consistent with the CPA flight training program and the College and Institute Act and the Freedom of Information and Protection of Privacy Act. Documents may be released to partner institutions and Transport Canada in order to process applications and licensing.
Dress and Deportment
Students are to present themselves in a professional manner at all times. Students enrolled in the Commercial Pilot Program, or students training on a Commercial Pilot Licence in higher programs, are required to wear the school uniform. Private Pilot Students elected not to wear the school uniform must wear business-casual clothing.
Students not enrolled in the Commercial Pilot Program, or students training on Private Pilot Licence in higher programs, are not required to wear the school uniform.
Students on courses requiring uniforms are required to be in school uniform for all aviation courses, all simulator lessons and all flights (lesson plans or additional solo flights). Students not in uniform will not be allowed to attend classes, complete simulator lessons or aircraft lessons.
Solo bookings will be cancelled if a student is not in uniform. In the case of a dual flight, the booking will be treated as a no-show if the student is not appropriately dressed or if their appearance does not meet the school’s standards. This also applies to the uniform as per the winter weather uniform policy. A cancellation fee may be applied.
Students in courses requiring uniforms are also required to be in school uniform for any field trips or tours taken, and at any other time when representing themselves as Coastal Pacific Aviation students.
Coastal Pacific Aviation School uniform consists of:
Mandatory between November 1 and June 1:
White dress CPA flight shirt with epaulets displaying bars in accordance with the following:
one bar—Student Pilot Permit Holders enrolled in the Private Pilot Licence Program (Optional);
two bars—Private Pilot Licence Holders enrolled in the Commercial Pilot Program;
three bars—Commercial Pilot Licence Holders enrolled in any advanced pilot training program;
four bars—Instructor Rating Holders.
Between June 1 and November 1, it is optional for students to wear a white CPA polo shirt.
Company issued wings;
Navy tie (no patterns);
Coastal Pacific Jacket;
Navy Coastal Pacific Aviation sweater (optional - no sweatshirts to be worn);
Navy dress slacks (no cotton or casual slacks);
Black dress shoes;
Winter Weather Uniform
During winter months, if current or forecast weather conditions indicate temperatures 5°C or lower with any of the following conditions: snow, frost, black ice and freezing rain, then the following items are highly recommended to ensure student safety. Students must ensure they are able to comply with the winter weather uniform by November 1st.
Black, grey or brown slip resistant or high traction shoes/boots that do not interfere with aircraft controls
Black or navy blue toque
Black or navy scarf
Black or navy gloves
There are times due to very cold weather or cross-country flights over desolate regions when the uniform may not be adequate, and students need to either wear or take along other layers of clothing, or other items of clothing. Students are expected to use discretion and good sense in these situations.
An instructor or dispatch may cancel a flight if a student is not prepared for the weather conditions.
Long dress slacks are required for all flights. Skirts are not considered appropriate wear for flight operations. Hats and toques are for outdoor use only. Students should take due diligence when purchasing their uniforms to ensure the clothing material is suitable and safe for the conditions and the aircraft environment.
Student Appearance Standards
Students in courses requiring uniforms are to be groomed as would be expected of professional pilots in an airline environment; for men this means:
hair must be well groomed and be above the collar,
hair must not be dyed an unnatural colour,
sideburns must be above halfway down the ear,
no after-shave or cologne;
for women this means:
hair must be well groomed
moderation in make-up
moderation in jewelry worn
not more than two earrings per ear at any time
Use of Facilities
Coastal Pacific training facilities at the airport are to be used for pre-flight preparation and studying.
Students may consume food or drink in designated areas only. Absolutely no food or drink is allowed in classrooms, simulator rooms, dispatch, or in aircraft. Water, in a suitable re-sealable container, is permitted in all areas.
Coastal Pacific Aviation is a Smoke Free Environment. Smoke or smoking includes burning a cigarette or cigar, or burning any substance using a pipe, hookah pipe, lighted smoking device or electronic smoking device. Smoking is prohibited on any Coastal Pacific Aviation Property or within 6 metres of Coastal Pacific Aviation Property. Students may not smoke at any time at any airport while operating Coastal Pacific Aviation aircraft. Neither students nor passengers may smoke onboard or near Coastal Pacific Aviation aircraft.
Students who bring guests out to the airport are responsible for their safety. The guests must not be allowed free access to the apron. When walking out to the aircraft, pilots must remain with their passengers at all times. Pilots shall ensure that passenger briefings are completed.
School Equipment and Personal Property
Students are responsible for the fair usage and safe custody of any equipment used in the course of their training, and are liable for the cost of repairing or replacing any equipment lost or damaged owing to negligence. CPA school authorities do not accept responsibility for loss of property unless specifically handed in for safe custody.
Please be warned; the practice of storing a flight bag in your vehicle in plain view often results in its theft.
All students must hold the appropriate medical that pertains to their training prior to acceptance into their flight training program.
Flight and simulator training may be suspended for any student in the commercial pilot program who allows their Category 1 medical to lapse. No student will be recommended for either a written examination or flight test unless the appropriate medical is valid.
Time Limits to Complete Course Requirements
Students enrolled in flight courses (simulator or aircraft) are required to finish all the lessons in each individual course within the scheduled finish date. In order to receive a grade students must complete the course requirements. Students who cannot complete the course as scheduled on the calendar must contact the Program Administrator a minimum of two weeks prior to the finish date to discuss options.
The Transport Canada written examinations (PPAER in AV 161, CPAER in AV 302 and INRAT and IATRA in AV 402) must be passed in order to meet the prerequisite for the next course. This includes all sections of the exam as well as the overall mark. (Note that the Transport Canada minimum experience requirements to write these exams must be met prior to writing.) Students who fail an exam or portion of an exam must successfully re-write any necessary sections. Failure to pass the exam prior to registration will result in the student having to retake the entire course.
As per Transport Canada, all of the requirements for the commercial licence must be met and the application for the licence must be submitted within one year after completing the commercial flight test. This is the student’s responsibility. Failure to do so will result in having to complete the commercial flight test again at the expense of the student.
Any student who does not feel that he or she has adequate financial resources to complete a flight course should delay enrolling in the course until the next start date for that course.
Students should refer, to the Schedule of Events for deadline dates for specific programs.
Training on all programs is performance based. Students not meeting the required performance standards will be subject to a performance-based review by the Chief Flight Instructor (or his designate) to determine ability to continue with the program.
In the private pilot program there are optional lessons for students who require additional training to meet the performance standards. Students who do not meet the standard even after completion of these lessons are subject to performance review to determine ability to continue with the program. In all other programs students who require training additional to program requirements will be allowed to continue to a maximum of a 15% overrun per section and for the whole program before performance review to determine ability to continue with the program.
There will be a review of student progress and a meeting with the CFI or Program Administrator at the end of the first program.
The review will assess the following:
aviation academic and flight proficiency
time management skills
communication skills—intra and extra cockpit
judgement and decision-making ability
ability to work effectively within a team
desire and commitment to becoming a commercial pilot
Students with unsatisfactory performance will not be permitted to continue the program.
Coastal Pacific Aviation values the opinions of their students and wants to make sure the courses are updated according to Aviation Industry standards. Course critiques are sent to all students two weeks before course completion. The critiques have questions regarding course content and instructor and staff performance. Management takes these critiques and uses them to update course material and content as well as complete staff reviews.
Attendance, Punctuality and Diligence
Students are required to attend, punctually, all classes and practical instruction stated in their program, to the extent of 85% of their course. Absenteeism of 15% or higher will result in an incomplete mark. Students must inform dispatch if they are not able to attend class. Any absence, whether excused or not, due to social leave, sickness or any other cause, must be made up by the student, and if this involves an extension of training beyond the normal duration of the course, it will be at the expense of the student.
Exceptions to the above will be decided by the Chief Flight Instructor or the Director of Flight Operations only. Consideration may be made in extenuating circumstances on an individual basis.
Students are to ensure they arrive at class and simulator sessions at least five minutes before the scheduled start time. The classroom and simulator door will be locked at the start of the lesson. Only students who have prior permission from their instructor will be allowed to join the lesson. If a student misses an exam or evaluation due to tardiness, they will not be able to make-up the exam.
For flight lessons, students must have all necessary preparations completed at least five minutes prior to the scheduled start time.
All students are required to pursue their studies diligently and to devote as much time to private study as may be required to be successful.
Students must comply with all rules and orders of Transport Canada and the Canadian Aviation Regulations.
Students need to recognize that at Coastal Pacific Aviation, selection is an ongoing process and that not all students who begin a program may necessarily be allowed to complete it.
Termination and Suspension of Training
The school reserves the right to suspend or terminate the training of any student who fails to comply with these regulations, or for any other reason which the school considers sufficient.
Failure to Disclose
CPA school authorities reserve the right to suspend or terminate the training of any student who fails to disclose information that would disqualify entry into the program (e. g., medical information).
Cannabis and Illegal Drug Consumption Policy
In accordance with industry standards, Coastal Pacific Aviation students and staff engaged in flight training operations are prohibited from using Cannabis and Illegal Drugs at all times, even when not On Duty or in the workplace or training facilities.
Sexual Misconduct Policy
Coastal Pacific Aviation Ltd is committed to providing and maintaining a safe and respectful learning, working and living environment where students and staff feel free from sexual misconduct and violence and in which any form of violence or sexual misconduct is not tolerated.
This policy applies to students and staff of Coastal Pacific Aviation and pertains to all reports of sexual misconduct or alleged sexual misconduct that:
occur on property that is controlled by Coastal Pacific Aviation;
occur at an event or during flight training or at an activity sanctioned or under the auspices of Coastal Pacific Aviation, wherever occurring;
occur in virtual environments including all forms of digital, electronic, or social media; or
affect the working, learning, or living environment at Coastal Pacific Aviation.
“Sexual misconduct” means a wide range of unwanted acts—physical or verbal—carried out through sexual means or by targeting sexuality, gender identity or gender expression, that is attempted, threatened or committed against an individual without their consent. Sexual misconduct includes, but is not limited to the following: coercion, indecent exposure, sexual harassment, stalking, voyeurism, distribution of sexually explicit visual media without consent, and any attempt, or threat to undertake, an act of sexual misconduct.
The administration and development of this policy is the responsibility of the Director of Flight Operations.
All complaints pertaining to sexual misconduct shall be reported and administered in accordance with Coastal Pacific Aviation’s Conflict or Complaint Resolution Policy.
In all cases where there is the possibility that a criminal act has been committed, staff are required to make a report with the appropriate police authority.
Where sexual misconduct is reported and there is the possibility of criminal behaviour involved, the report shall immediately be referred by staff in writing to the police authority.
Where sexual misconduct is reported, staff will ensure workplace arrangements are immediately modified to the extent necessary to ensure a reoccurrence will not occur during the period of investigation.
Coastal Pacific Aviation’s main priority is the safety of all students. Coastal Pacific Aviation has zero tolerance for any kind of physical violence on Coastal Pacific Aviation premises. If anyone witnesses or is involved in physical violence it must be reported to the Director of Flight Operations or the Chief Flight Instructor as soon as practical.
Bullying, Harassment and Discrimination Policy
Bullying is a form of aggression where there is a power imbalance; the person doing the bullying has power over the person being victimized. Harassment is defined as any inappropriate conduct, comment, display, action, or gesture by a person that adversely affects someone’s psychological or physical well-being or that a reasonable person knows or ought to know would cause someone to be humiliated or intimidated. Harassment excludes any reasonable action taken by an institution relating to the management and direction of staff, students or the institution.
Discrimination is any form of unjust or unequal treatment of a person or group based on:
national or ethnic origin
a conviction for which a pardon has been granted or a record suspended.
Coastal Pacific Aviation is committed to provide a learning environment free of Bullying, Harassment and Discrimination. Coastal Pacific Aviation has zero tolerance for any kind of Bullying, Harassment or Discrimination. If a situation involving Bullying, Harassment or Discrimination occurs it will be subject to the procedures and discipline as outlined in 1.2.1(r) Student Code of Conduct and Dismissal Procedures.
Student Code of Conduct and Dismissal Procedure
Students must conduct themselves at all times in a professional manner, follow the directions of their instructors and comply with any instructions which may, from time to time, be issued by Coastal Pacific Aviation school authorities. Students are expected to meet and adhere to the Code of Conduct set out in this policy while completing their program of study at Coastal Pacific Aviation.
Code of Conduct
While on Coastal Pacific Aviation premises or in the course of activities or events hosted by CPA, students:
Must comply with all applicable CPA policies, including the attendance policy;
Must treat all students and staff with respect and must not engage in physically aggressive, threatening, harassing, discriminatory or otherwise offensive behaviour;
Must not steal, misuse, destroy or deface CPA property or the property of staff and students;
Must not consume, possess or distribute alcohol or controlled or restricted substances;
Must not contravene any provision of the Canadian Criminal Code or any other federal, provincial, or municipal statute or regulation.
The above list sets out examples of prohibited conduct. It is intended to help students understand the type of conduct that will be subject to discipline and is not exhaustive. Students who violate the Code of Conduct will be subject to the procedures and discipline outlined below, which may include dismissal from the institution.
Code of Conduct Dismissal Procedure
All concerns relating to student misconduct shall be directed to the Director of Flight Operations. Concerns may be brought by staff, students, Transport Canada or the public.
If, in the view of the Director of Flight Operations, the student's behavior may present a risk the safety and security of Coastal Pacific Aviation, the Director of Flight Operations may immediately suspend pending the completion of the investigation; this notice of suspension will set out the conditions of suspension and provide the estimated date at which further information will be provide to the student
The Director of Flight Operations provide the student the opportunity to attend an investigative meeting meet during which the alleged misconduct will be reviewed. The opportunity for the investigative meeting must be provide within 3 days of receipt of the written complaint.
Following the investigative meeting with the student, the Director of Flight Operations will conduct further inquiry or investigation as necessary to determine whether the concerns are substantiated.
Following the investigation, the student will be offered the opportunity to meet with the Director of Flight Operations a second time to review and discuss the findings of the Director of Flight Operations' investigation. After the student has had the opportunity to meet with the Director of Flight Operations a second time, the Director of Flight Operations will make a determination in writing; the determination will be emailed to the student.
Decisions reached under this misconduct policy cannot be appealed under the Conflict or Complaint Resolution Policy.
Conflict or Complaint Resolution Policy
Coastal Pacific Aviation is committed to sustaining a positive learning environment. The conflict or complaint resolution policy has been established as a foundation for ensuring a harmonious and productive training environment.
The Conflict or Complaint Resolution Policy aims to:;
Provide the opportunity to resolve a conflict or complaint fairly, efficiently and promptly
Improve communication and understanding between students; and between students and CPA instructors and staff members;
Support a positive learning environment by empowering all individuals to resolve problems themselves through collaboration, cooperation and discussion;
Identify operational policies and procedures which need to be clarified or modified.
Students who are experiencing a conflict or have a complaint are to submit the conflict or complaint in writing with supporting documentation to the Director of Flight Operations.
The Director of Flight Operations will analyze the merits of the conflict resolution request or complaint, and will attempt to resolve it through discussion, mediation or by the use of some other conflict resolution strategy. This will be done immediately or the individual will be notified of a reasonable date to determine a solution. Notice in writing of the solution will be given to the student within 45 days of receiving the student complaint.
Flight Performance or Academic Performance Appeal Policy
Students seeking to appeal assessments by instructional staff pertaining to flight performance or academic performance are recommended to first meet with the staff instructor making the assessment in question.
If the student is unsatisfied with the response of the staff instructor, the student should then meet with the Chief Flight Instructor to review the assessment.
If the student is unsatisfied with the response of the Chief Flight Instructor, the student should then initiate a complaint pursuant to the the CPA Conflict or Complaint Resolution Policy.
Revision of Regulations and Fees
So as to facility appropriate changes in the flight training operations, Coastal Pacific Aviation may amend regulations, fees, courses and equipment without notice.
No Waiver Policy
Students enrolling in the program must meet all Coastal Pacific Aviation and Transport Canada requirements. Unless provide in the Canadian Aviation Regulations, Transport Canada requirements cannot be waiver. While Coastal Pacific Aviation Staff cannot waiver program requirements, student may appeal staff decisions pertaining to program requirements under the Conflict or Complaint Resolution Policy.
Private Pilot and Commercial Pilot Programs
Unless self-study practices are in effect, students are expected to attend all Private Pilot and Commercial Pilot groundschool classes, tutorial sessions, and/or scheduled training flights. Except for medical or personal reasons, failure to attend all classes, tutorial sessions, and/or scheduled training flights may result in dismissal from the program of study.
Multi-engine Class Rating Program
Groundschool attendance is not required for the Multi-engine Class Rating.
Instrument Rating Program
Groundschool attendance is not required for the Instrument Rating Programs. When student demand is sufficient for Instrument Rating grounschool, students meet collectively and a tuition fee paid, but a record of attendance is not required nor recorded.
Instructor Rating Program
Unless self-study practices are in effect, students are expected to attend all Flight Instructor groundschool classes, tutorial sessions, and/or scheduled training flights. Except for medical or personal reasons, failure to attend all classes, tutorial sessions, and/or scheduled training flights may result in dismissal from the program of study.
Integrated Airline Transport Pilot Licence Program
Student enrolled in the Integrated Airline Transport Pilot Licence Program are expected to attend all classes, tutorial sessions, and/or scheduled training flights. Except for medical or personal reasons, failure to attend all classes, tutorial sessions, and/or scheduled training flights may result in dismissal from the program of study.
In the case of Private Pilot, Commercial Pilot, and Instructor Rating groundschool classes, and in the case of all phases of the Integrated Airline Transport Pilot Licence Program, attendance is recorded at the beginning of classroom by the Groundschool Instructor and data retained in the school groundschool records. In the case of self-study practices, students are required to maintain a record of their study time, including date, hours spent engaged in studying, and the groundschool section studied during that time. Student performance with respect to self-study effectiveness is monitored by way of student performance on sectional quizzes, which must be completed under supervision at the school facilities.
A student's intention to withdraw from a program must submit written notice of withdrawal via email to the Program Administrator.
Student Accounts Policy
Unless approved by the Director of Flight Operations, all student actively participating in flight training operating must maintain a minimum of $1000 on their account. Requests to conduct flight training with lessor amounts on account can be initiated by contacting the Program Administrator.
Students are advised to keep a record of all pilot training transactions. Students seeking a copy of their account statements should contact the Accountant via email.
No-show and Late Cancellation Fees
No shows are defined as a booking for which a student does not show up, or fails to give adequate advance notice of an inability to attend the lesson. A no show fee will be charged to a student’s account if they fail to show or provide adequate notice. Please contact dispatch for more information.
A late cancellation is defined as a booking that is cancelled with less than 24 hours’ notice. This may also include lessons which the instructor cancels due to a student having poor planning, not being ready on time, not having adequate preparation, or not meeting uniform and/or grooming requirements. A late cancellation fee will be charged to a student’s account. Please contact dispatch for more information.
This policy conforms with the requirements of the Private Training Institutions Branch.
A student may be entitled to a refund of tuition fees in the event that:
The student provides written notice to the institution that he or she is withdrawing from the program; or
The institution provides written notice to the student advising that the student has been dismissed from the program.
The written notice of withdrawal or dismissal may be delivered in any manner provided that a receipt or other verification is available that indicates the date on which the notice is delivered.
The notice of withdrawal or dismissal is deemed to be effective from the date it is delivered.
The refund to which a student is entitled is calculated on the total tuition fees due under the contract. Where total tuition fees have not yet been collected, the institution is not responsible for refunding more than has been collected to date and a student may be required to make up for monies due under the contract.
If the institution has received fees in excess of the amount it is entitled to under the student contract, the excess amount must be refunded.
Refund policy for students:
Refunds before the program of study begins:
If written notice of withdrawal is received by the institution within 7 days after the contract is made, and before the commencement of the period of instruction specified in the contract, the institution may retain 5% of the total tuition and fees due under the contract to a maximum of $250.
If written notice of withdrawal is received by the institution 30 days or more before the commencement of the period of instruction specified in the contract and more than 7 days after the contract was made, the institution may retain 10% of total tuition only due under the contract to a maximum of $1000.
Subject to Section 6.1.1., if written notice of withdrawal is received by the institution less than 30 days before the commencement of the period of instruction specified in the contract, and more than 7 days after the contract was made, the institution may retain 20% of the total tuition only, due under the contract to a maximum of $1300.
Refunds after the program of study starts:
If written notice of withdrawal is received by the institution or a student is dismissed up to and including 10% of the period of instruction specified in the contract has elapsed, the institution may retain 30% of the tuition due under the contract.
If written notice of withdrawal is received by the institution, or a student is dismissed where more than 10% and up to and including 30% of the period of instruction specified in the contract has elapsed, the institution may retain 50% of the tuition due under the contract.
If a student withdraws or is dismissed where more than 30% of the period of instruction specified in the contract has elapsed, no refund is required.
Where a student did not meet the institutional and/or program specific minimum requirements for admission through no misrepresentation or fault of their own, the institution must refund all tuition and fees paid under the contract, less the applicable non-refundable student application or registration fee.
Where a student withdraws or is dismissed from their program, they are entitled to 100% refund of any as-yet to be received consumables that have been pre-paid.
Where a student withdraws or is dismissed from their program after receiving technical equipment from the institution free of charge:
The student must return the equipment unopened or as issued within 14 calendar days; and
If the student fails to return the equipment as set out above, the institution may deduct the reasonable cost of the equipment from any amount to be refunded to the student.
Refunds owed to students must be paid within 30 days of the institution receiving written notification of withdrawal and all required supporting documentation, or within 30 days of an institution’s written notice of dismissal.
Where the delivery of the program of study is through home study or distance education, refunds must be based on the percent of the program of study completed at the rates as set out in Section 7.
We strongly urge students to research information regarding bursaries, scholarships and awards. There are a number of scholarships and bursaries available to aviation students through various organizations:
The International Northwest Aviation Council
Canadian Owners and Pilots Association
Neil Armstrong Scholarships
Quarter Century in Aviation Club Bursary
Eric Miles Memorial Bursary
Garfield Weston Merit Scholarship for Colleges Upper Year Awards
Conair Aerospace Awards
Air Canada High Achievement Award
BCAC Awards for both Private and Commercial students
Information will be emailed on a regular basis, however students should conduct their own research both for aviation and non-aviation related opportunities. Students may also inquire at CPA Administration. Information for university students is also available at UFV for these and other bursary and scholarship opportunities. Online resources such as scholarshipscanada.com and studentawards.com offer assistance in finding opportunities for every type of student.